Refund policy

At The Jackson Joint, we want you to be fully satisfied with your purchase. If for any reason you’re not, our return and refund policy is here to ensure a seamless process.

Returns

• Eligibility: Items must be returned within 14 days of the purchase date.
• Condition: Products must be in new, unused, and unwashed condition with all original tags attached.
• Non-Returnable Items: Date Night boxes are non-returnable.

How to Initiate a Return

1. Contact Us: Email our customer support team at info@thejacksonjoint.com with your order number and the reason for the return.
2. Shipping: Once your return request is approved, we will provide instructions on how to ship your item back to us. Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

• Processing: Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–10 business days.
• Shipping Costs: Original shipping costs are non-refundable, unless the item was received in a damaged or defective state.

Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Need Assistance? For any questions, reach out to our customer service team at info@thejacksonjoint.com. We’re here to help!

Thank you for shopping with The Jackson Joint!